We respect your right to privacy. This policy summarizes what personally identifiable information we may collect, and how we might use this information. This policy also describes other important topics relating to your privacy.
We only will collect personally identifiable information (such as name, title, company name, address, telephone number, or e-mail address) that you voluntarily provide through our website or e-mail correspondence. We will collect general information (such as the type of browser you use, the files you request, and the domain name and country from which you request information) to improve our Web site and better meet your needs.
Other Important Information
This web site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. Additionally, some of our Web pages may contain "cookies," which are data that may be sent to your Web browser and stored on your computer. This allows our server to "recognize" you when you visit our Web site in the future. Most Web browsers can be configured to not accept cookies, or to notify you if a cookie is sent to you.
It may be necessary, if required by law or if pertinent to judicial or governmental investigations, to release your personally identifiable information.
Postage and Delivery Policy
Postage Services used are royal Mail 1 st Class, Royal Mail Standard Parcel and DHL Next Day Delivery.
If you have not received your order within 1 week of being notified that it has been dispatched then please let me know, it is a possible that it has been lost in transit.
Larger items such as cots, pushchairs etc are deliver via DHL or direct from the supplier, if you wish a specific date fior delivery then please e-mail me to let me know when.
Postal insurance is not included unless stated, if you wish to have your delivery insured then please e-mail me to let me know.
All items are availble for postage in the United Kingdom.
Small items up to a total weight of 2kg are also available be be delivered world wide
Postage costs for larger items to be sent internationally tend to exceed the cost of the order itself and therefore is not available on the web site. If you would like a quote for an order weighing more than 2 kg then e-mail me and I will provide a quote.
Little Urchins will do it's utmost for your transaction to run smoothly with no problems and that you will be 100% satisfied with your purchase
All customer have 7 days home approval, this is where you can see if the product you have bought is suitable for you or whether there is any problems/faults with it.
Please contact me within 7 days of you receiving the item if it is faulty or not suitable. You will then have a further 7 days to post it back to Little Urchins.
All faulty purchases must be returned with your personal details and the details of the problems/faults that the item has and all original packaging. Little urchins will then either replace or repair the item as quickly as poosible at no extra cost to you.. For larger items I will arrange a courier to collect them from you.. All return postage will be reimbursed immediately.
If you have returned an item that you feel has developed a fault but turn out either not be be one or down to customer misuse then all courier charges are the customers responsibility and not of Little Urchins
All unsuitable purchases must be returned with your personal details and all original packaging. A full refund for the item will be given excluding any postage costs incurred.
This does not affect your statutory rights as a consumer.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Our policies are in the customer’s best interest, however we would recommend that you read and understand all of our policies. These may affect your purchase and we would like you to be completely 100% happy with anything you buy.
If you want to know more details concerning you rights when shopping from home or on-line you may find Consumer Direct offer lots of useful information.
Click Here: http://www.consumerdirect.gov.uk